Most Frequent Questions about Sex Dolls

How can we help you?
Most typical questions about purchasing a Lifelike Sex Doll

How to buy a realistic love doll?

If you are asking yourself where can I buy a sex doll? the answer is HERE. With our topnotch customer service, we'll make it stress-free and smooth for you. In case you have any query, we always try to help our customers finding the best love doll bestowing their desires.

The procedure to buy a sex doll is pretty simple:

First select the model that you desire, you can do that by visiting our dolls sections. Once you see a doll you like, start customizing and selecting your preferences.

After the checkout process we will contact you via email to make sure that your order is precise and your dream doll has been tailored according to your desires. Please make sure that you can receive our emails, else check your SPAM folder and add our email to your contacts. If you don't see our emails, please reach out directly!

We will confirm your payment with our secure payment system and if everything is accurate, you will receive a confirmation about your order and we will start manufacturing your doll.

During the manufacturing process we will send updates about your doll, in some case we might even send you photo of the status of your doll in progress (it will depend on the level of orders in our pipeline).

Once your doll in produced for you, you'll receive a confirmation email with the shipping particulars and tracking number.

You will receive your dream doll and start having fun together ;)


What materials are your dolls made of?

We offer high class medicinal silicone dolls and TPE dolls, read the dolls descriptions to understand more about every specific model or please contact us.

Our dolls also have a flexible and fully articulated posable carcass that will permit you to use them in any position you ever imagined.

All our dolls have been sculptured by qualified sculptors and created to provide realistic erotic pleasure. Their bodies simulate lifelike vagina, anal and oral sex openings (oral for TPE and a few silicone models only).

Both TPE and silicone are waterproof.


Do sex dolls have any toxic materials or chemicals?

TPE and silicone dolls do not contain any harmful, toxic or itchy material or chemicals. TPE and Silicone dolls are sterilized and made with similar components as sex toys.

If you had any allergy to silicone in the past, we won't recommend you using a sex doll.


Free shipping, really?

Yup! :)

Free shipping to all Europe, USA and most of the countries, but if you have any concern, please let us know.

We offer a provision to help you pre-pay import taxes and VAT in Europe,


How is the order and shipping process?

Please visit our Free Discreet Shipping Policy


Can you ship a real sex doll everywhere?

We ship our products worldwide (except Muslim countries), however there might be some limitations in certain countries.

Shipping is included, but in some countries additional import taxes might apply at times in case there is a custom’s check (e.g. Canada, Europe, some countries in South America). Please reach out to us if you have any query.

Europe Import Taxes and VAT.

For some countries, especially in Europe, we offer a facility to pre-pay VAT and import taxes, so you don't need to deal with customs, ask after placing your order if interested


What if I don't see any order emails?

After placing your order, make sure that you received an order confirmation email, as our team might ask you to double check some particulars. Some email providers might send our emails to SPAM folder, so please make sure to double-check your SPAM folder and to add our email to your contacts to ensure a fluid communication.

Our team will reach out with order status, pictures, tracking number and any question that they might have, so please make sure that you can read our emails and respond with any information requested by our team.
If you don't receive our emails, please send us a note directly to, talk to our team via chat or give us a call!


How can I pay? Payment Options

Our prices are in USD dollars. If you are an international customer, your credit card company will apply the exchange rate once you complete your payment.

We use Paypal as our payment platform, but no Paypal account is necessary, you can pay with your debit/credit card. During the checkout procedure you'll be redirected to Paypal for payment, but you DO NOT NEED to use a Paypal account, just click on "Pay with a debit, credit card or Paypal Credit"
If you want to pay in different installments or monthly payment, click on "Pay with debit, credit or Paypal Credit" and apply for a Paypal Credit. Otherwise please contact us

I am about to use my credit card to spend more than $1000, is it safe?

Security is one of our main core values and in order to guarantee that our website is SSL Encrypted, our back end system is protected by Shopify, and we use Shopify Secured and Paypal to guarantee your privacy and safety. We also protect ourselves against fraud transactions using risk models and Signifyd, and we won’t process your order until we can confirm that your payment information is legit and accurate. With all these systems in place we make sure that you and us are both safe.

You can pay with Paypal and its credit options, Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and other credit cards. If you prefer to do a transfer or money order, please let us know.


I don't want anyone to know that I purchased a doll

Your privacy is our main goal. All packages are delivered in discreet packaging; additionally, customer details are sealed within our privacy policy.

There is no specific indication or labelling on the box that reveal the contents inside. Your doll will be labelled “mannequin” (for custom clearance).

Billing statement in your credit card will show a charge from "XXXX".

If you do not want to receive the order at your home, we can always send it to a Fedex store (US orders) or DHL store (rest of the world) and you can pick it up there at your convenience.


I ordered a doll but I changed my mind

Usually we can't stop an order after 24-48 of submission, so please let us know asap and we'll see if we can modify your order


What is included with a doll?

We'll ship your dream sexy doll, a bikini or lingerie set, a blanket, and in some case we might add some other surprises or maintenance tools (depend on availability).

You can ask for specific outfits but we can't guarantee it. Keep in mind that in most cases our dolls have been styled with clothes, accessories and make up for photo display.


I am concerned about scammers

We understand that purchasing a love doll online can be scary and you might have concerns about quality, materials and you ask yourself if you would receive a doll similar to the pictures on that site. There are a lot of website like Ali-express and others that will display beautiful dolls for really low prices, and in most cases those can be scammers or you might receive an inflatable doll.

Our dolls are manufactured for you, according to your desires, so please understand that this process takes some time (check shipping policies), but we can guarantee that our suppliers are trustworthy love doll manufacturers and that we have been certified to resell their products.

Click Here to read some of our customer reviews and references in

Besides, our store is registered and authorized by Shopify and we offer secured payment options and encryption SSL in our site. This way we guarantee your safety, privacy and we avoid fraud in our end.

If you have any other question, please feel free to contact us.


Is there any warranty?

Due to the nature of this product it is not possible for us to offer an exchange or reimbursement as there are numerous concerns such as hygiene. Please understand that this is the normal exercise within the sex dolls industry.

If your product or any portion is damaged during shipment, please send photos to and we will evaluate the problem in order to deliver the better solution (a replacement for that product or part damaged, a fixing solution or discount, it will depend on the nature of the case).

If the problem was caused by us or our manufacturers we will take care of it.
We believe all our products are of high quality and our sex doll manufacturing partners have all been carefully vetted to guarantee that they can comply with the extraordinary standards we have come to expect. If you have any complaints or dissatisfaction, please feel free to contact us so we can do our utmost to provide any recommendations or instructions that may be able to resolve the problem. We appreciate any feedback as well as it can help us work with our manufacturers to avoid a recurrence of these issues in the future.


When will I receive my real doll after placing my order?

Once you place your order we will reach out by email to make sure that we got your doll details right. After that we will start the manufacturing procedure.

Please allow about 10 days for manufacturing and additional 10 days for shipping (it usually takes less than that, but it will depend on the doll type and the shipping destination).

We will send you the tracking number of your order once it is dispatched. We use Fedex and DHL so you can track your order definitely.


I don't want to receive my order at home

You just need to convey us the address or any other location or a Fedex store and we will dispatch your order there, so you can swing by and pick it there at your suitability


Can I build my own sex doll?

We allow customization selections, please let us know if you are looking for some option that you can't find in our site.

Select a doll that you like, and scroll down, in most of the dolls you'll see customization options. If you find it difficult or confusing, please let us know and we will help you customizing.

We can also build your own doll. Send us an email with a picture and instructions, and we will assess your model and provide a proposal.


How close to the pictures will my doll look like?

We can build your doll similar to one of the pictures that we have featured or you can select different custom options and build your own model.


How to use, maintain and repair a real love doll?

Please have a look at Maintenance and Repair page.


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